FAQs

Vive Health is an easy way to be treated for common conditions. You can find out how the service works here.

You can be diagnosed and treated for a variety of common conditions through Vive Health. See the full list here.

Anyone over 18 can create an account. You can also add adult dependents and minor children to your account. Visits for minor children must be completed by a parent.

You can complete an online visit at any time. Our providers will respond during business hours.

Our business hours are 8:00 am to 8:00 pm CST, 7 days a week.

We guarantee a response within one hour during operating hours. If you complete a visit after hours, you will receive a response the next business day.

Each visit takes about five minutes to complete. The total number of questions you answer will depend on your condition.

Once you've answered all the interview questions, a licensed, board-certified Vive Health provider (physician (MD), nurse practitioner (NP), or physician assistant (PA)) will review your symptoms, make a diagnosis, and develop your treatment plan.

We do our best to treat you online, but not every condition can be treated via Vive Health. If your health concern cannot be addressed through Vive Health, you may be directed to a clinic for care. If this is the case, you will not be charged for your visit.

Vive Health providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. Vive Health is not an online pharmacy and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.

If a prescription is clinically appropriate, your treatment plan will include a link to have your prescription filled. Just click the link, select the pharmacy of your choice, and send the prescription – it's that easy.

Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling Vive Health support at (833) 909-1004.